Email: Sales@newcelebration.co.uk

Customer Support

New Celebration is committed to providing each customer with the high standard of customer service, quality products at competitive price and delivered on time.


Shipping Information


All orders received by 2:00pm will be dispatch same day.

All Orders shipped within UK with FREE DELIVERY


All UK customers can get their item with free shipping service if the delivery address is within UK. No minimum spend require. All orders dispatched by Royal mail 2nd class post (estimated delivery within 3-5 working days).

Other Paid Shipping Method you can select depending on your requirement.

Royal Mail Delivery.

Please choose your convenient Royal mail option when check out. Shipping charge may apply on other services.

Need Urgent? Select Fast and reliable 100% next day delivery by


If you need your order urgent ( with in 1-2 working days) please select "1-2 Next Day Delivery". This service is only available for UK Main Land only.
All orders with 1-2 working days will be dispatch by Royal mail Special delivery (by 1pm next day)

Place your order before 2:00pm and get your parcel next working day by 1pm. 100% Guarantee.



Privacy & Security

PRIVACY STATEMENT

New Celebration is committed to ensuring that your privacy is protected. Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you upload information to this Website, download it, or are merely visiting.
We collect your information to process your order (including payment authorisation) and best possible service.

COLLECTION OF PERSONAL INFORMATION

When you use this Website you may be asked for personally identifiable information such as your name, address, date of birth, email address and telephone number. You may also be asked for financial information for billing and payment purposes. By giving us such information you agree to our using it in the manner described in this policy.
You may withdraw your consent to our use of your personal information for this purpose at any time by emailing us at sales@newcelebration.co.uk and we will aim to process this request within 3 - 5 days of receipt of your withdrawal of consent.

USE OF PERSONAL INFORMATION

We may use your information to process your service requests, provide access to secure areas of the Website, to personalise your visit to the website. We also use this information to prevent or detect fraud or abuses of our website. We will never give, lease or sell your personal information to anyone else..


SECURITY

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted automatically and is protected with the best encryption software in the industry – SSL(all payment through PayPal Website Payment Pro). However we do not store customer financial detail such as credit or debit card details.
While using PayPal, SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.
If you have any further concerns about security, please email our Customer Service team at sales@newcelebration.co.uk.

NEWSLETTERS

If you use this website to purchase services you may occasionally receive information on products, services, special deals, and a newsletter. If you no longer wish to receive our newsletter or promotional materials from our website you can email us at sales@newcelebration.co.uk or contact us directly.

POLICY CHANGES

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent Privacy Policy.


Returns, Refunds & Replacements

You may return any unused goods in their original packaging within 30 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the cost(Admin charge apply, contact customer service for more detail) of the product to you upon receipt of the returned items However we are not responsible for any return shipping charge.

We regret that postage charge are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges. In all other circumstances, the cost of return postage and the original postage charge are both non-refundable. Once we have received and verified the returned item we will initiate the refund, replacement or exchange.

Please note we do not accept return goods - foods, chocolates, medicine and the item is not in its original condition when return.




Payment Information

We use PayPal - You can pay by either credit or debit cards (Visa, Master Card or American Express) or if you have PayPal account you can pay even faster.
PayPal gives you the flexibility to choose the best payment method for you each time you pay.Whichever device you’re using - mobile, tablet or computer - you can pay in just a few clicks.

PayPal provides an extra layer of security for your payments by keeping your details private.The people you’re buying from never see your financial information, your card numbers and bank account details are never shared.PayPal use the industry’s leading data encryption technologies and PayPal's dedicated team of anti-fraud experts works around-the-clock to monitor transactions.

Your purchases are protected with PayPal Buyer Protection policy too.

For more information on please email us at sales@newcelebration.co.uk




Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.



Before you place an order, if you have any questions relating to these terms and conditions, please contact us.



(1) You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.



(2) The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us or emailing us.



(3) You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.



(4) You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.



(5) We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.