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Payments - Refund/Return Policy

Payment Information

We use PayPal and Amazon Payment solution - You can pay by either credit or debit cards (Visa, Master Card or American Express) or if you have PayPal or Amazon account, you can pay even faster.


Use your Amazon account for login (registering) and payments for the order. Select Pay by Amazon in SHOPPING CART and rest of the process redirect you to Amazon payment process. This process is secured and safe by Amazon as your payment detail will not be shared with us by Amazon. We will only get your address and contact information in regards to contact and delivery purpose only. 


PayPal gives you the flexibility to choose the best payment method for you each time you pay. Whichever device you’re using - mobile, tablet or computer - you can pay in just a few clicks.


PayPal provides an extra layer of security for your payments by keeping your details private. The people you’re buying from never see your financial information, your card numbers and bank account details are never shared. PayPal uses the industry’s leading data encryption technologies and PayPal's dedicated team of anti-fraud experts works around-the-clock to monitor transactions.


Your purchases are protected with PayPal Buyer Protection policy too.


For more information on please email us at sales@newcelebration.co.uk




Returns, Refunds & Replacements

You may return any unused goods in their original packaging within 30 days of the date of dispatch.


Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the cost(Admin charge apply, contact customer service for more detail) of the product to you upon receipt of the returned items However we are not responsible for any return shipping charge.


We regret that postage charge is direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges.


In all other circumstances, the cost of return postage and the original postage charge are both non-refundable. Once we have received and verified the returned item we will initiate the refund, replacement or exchange.


Please note we do not accept return goods - foods, chocolates, medicine and the item is not in its original condition when return


Contact us or email us to arrange a return or refund process.


All purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 30 working days after the day you receive the item.